Posted Apr-28

Customer Service Representative

SelfDecode

Source: WeWorkRemotely

Anywhere (100% Remote) Only

ember
saas
crm

Never pay to apply to a position. Avoid anything that will "teach" you how to be remote or make extra money. Officeless does not accept responsibility for job applications that host fraudulent, misleading, or damaging consequences here or as a result of links to external sites.

View all jobs from this source


Job Description


We are looking for a talented Customer Service Representative with previous professional experience in a similar role. Pay will be in accordance with abilities, experience, and company fit. The role is: 
  • Full-time
  • Fully remote
  • Not open to agencies
  • Flexibly scheduled
Skills & Experience:
  • Professional experience in Customer Support for a consumer services or SAAS company preferred.Engaging and personable; capable of bringing out the positive in any situation and remaining calm and collected.
  • Enthusiastic about helping people and making every customer happy.
  • Superb written and verbal communications skills in English.
  • Positive and team-oriented; ability to work independently as well as collaboratively within teams.
  • Meticulous attention to detail, organized, and willingness to be on call.
Responsibilities: 
  • Act as the primary point of contact for our clients through email, live chat interactions, and sometimes over the phone.
  • Devise creative solutions and offer clear guidance to our customers. Maintain excellent composure and rapport in all interactions.
  • Think creatively about ways to improve and strengthen SelfDecode’s relationship with customers
  • Assist customers in managing their subscriptions, solving technical issues, and finding the appropriate product solutions for their needs.
  • Upsell SelfDecode’s products and services when appropriate.
  • Communicate internally to resolve customer issues, identify product or development issues, and engage the proper team members to solve them.
Plusses:
  • You are a health enthusiast
  • Experience in sales/upselling products
  • Science background
  • Experience with Helpscout or other CRM platforms.